When configuring and using MoroSystems apps, no data or information entered by customers is made available to MoroSystems. All information and data is stored on customers’ installation servers.
Server Apps Security
None of our server apps collect or store any customer data locally.
Cloud Apps Security
We don't store any customer or sensitive data. Application hosting security is tested and approved by the penetration tests of our Amazon Web Services partner. We undertake code reviews with a defined standard of quality and individual vulnerability assessment. We are also continuously working on the improvement of security standards via internal audits.
Security Incidents Management
In the case of any security incident or breach, we act according to our internal Information Security Policy. All security incidents are reported to the Security Manager. As per our Security Policy, this process consists of several steps: investigation, escalation, incident report, measures taken to prevent the incident from recurring, feedback, and a revision of Information Security Policy. We are able to provide open and transparent cooperation in case of a security breach.
Changes to all security vulnerabilities are managed via the publicly accessible Atlassian ServiceDesk. We define SLAs with a maximum response time of 8 hours. We have a team dedicated to solving the security vulnerabilities of our applications. Each part of the code must be approved by a code review process. We regularly monitor new security vulnerabilities and analyze the impact on our applications.
When a customer needs support from MoroSystems in order to request a consultation or report a bug, MoroSystems Helpdesk is available via this link. When submitting a support ticket, a customer is required to create an account by entering their name and email address. We keep the name and email address in our Helpdesk for any future communication. We may receive and store any data a customer provides us with when submitting a support ticket; for example, screenshots, logs, etc. We will not share or disclose any personal data or information with third parties.
We use Google Analytics and Google Ads in order to measure and evaluate customers’ behaviour when visiting the MoroSystems Apps pages on Atlassian Marketplace.